ServiceNow Connector v1.0
1. Prerequisites and Additional Steps
ServiceNow is a cloud-based platform that enables organizations to automate, streamline, and manage a wide range of business processes. Originally known for its strong capabilities in IT service management (ITSM), it has since expanded to support workflows across various departments, including human resources, customer service, security operations, and more.
Login to ServiceNow using your credentials.
After logging into Developer portal click Start Building to go the main Dashboard. We will be redirected to below page.
2. Authentication
ServiceNow supports OAuth2 to authenticate its APIs. To create an OAuth2 App in ServiceNow search System OAuth in All.
Click on Application Registry to get to the below page and Click New button to create new OAuth2 app.
Choose first option to create app.
Provide details like Name, callback URL etc. to get ClientID and Secret.
3. Connector Actions and Tests
Api: Retrieve metadata for attachments (GET)
Action Name / Method | Api: Retrieve metadata for attachments (GET) | Local Tests | Dev Tests
| Q/A Tests
|
|---|---|---|---|---|
Action Description | Retrieves metadata for attachments on ServiceNow with search query. |
|
|
|
Test Case | Retrieves metadata for attachments on ServiceNow with search query. | Pass |
| Pass |
Request Body Name | Paramenter | Type | Description |
|
| Sysparm Query | String | table_name=incident^sys_created_on>2025-05-20 |
|
4. Connection Settings and Configuration
Settings Parameters | Value | Description | Required (Y/N) | Default Value |
|---|---|---|---|---|
Connector | ServiceNow | Connector Name | Y | ServiceNow |
Host Name | Endpoint required for performing CRUD | Y | ||
Authentication | OAuth | Type of authentication | Y | OAuth |
Client ID | $clientId | Y | $clientId | |
Client Secret | $cllientSecret | Y | $cllientSecret | |
Token Url | Y | |||
Authorization Url | Y |
