1. General Information
Zendesk is a provider of customer experience and support software. It delivers Software-as-a-Service (SaaS) solutions designed to enable businesses to efficiently manage customer interactions across diverse channels, including email, chat, telephone, and social media. The primary objective of Zendesk is to facilitate comprehensive customer support.
2. Connect Zendesk to OneTeg
Navigate to the settings page and select the "Go to Admin Center" option.
Within the administration interface, navigate to the "Apps and integrations" menu and select the Zendesk API option:
To utilize basic authentication, activate the first option, "Password access." This method requires only the username and password to establish the Zendesk connection within OneTeg.
4. Connection Settings and Configuration for OneTeg
|
Settings Parameters |
Value |
Description |
Required (Y/N) |
|---|---|---|---|
|
Connection Name |
Zendesk Connection |
Preferred Connection Designation |
Y |
|
Connector |
zendeskConnector-v.1.0 |
Preferred Connector Designation |
Y |
|
Endpoint URL |
<Zendesk Sandbox URL> |
Endpoint required for performing CRUD operations |
Y |
|
Authentication |
Basic |
Authentication Type |
Y |
|
Username |
<Zendesk Sandbox Username> |
Username used to access Zendesk |
Y |
|
Password |
<Username Password> |
Password used to access Zendesk |
Y |
4. Supported Zendesk Actions and Options